Privacy Policy

Last Updated: January 27, 2026

Introduction

Spotless Bin Co. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and service address
• Payment Information: Payment card details processed securely through Stripe
• Service Details: Trash pickup days, number of bins, service preferences
• Communications: Messages, support inquiries, and feedback

How We Use Your Information

We use the information we collect to:

• Provide and maintain our bin cleaning services
• Process payments and manage your account
• Send service reminders and appointment notifications
• Communicate about your service and respond to inquiries
• Improve our services and customer experience
• Comply with legal obligations

SMS/Text Message Communications

If you opt-in to receive SMS messages, we will use your mobile phone number to send you service-related notifications. We maintain a detailed audit trail of your consent including:

• Date and time of consent
• Consent language version you agreed to
• Source page where consent was obtained
• IP address and user agent information

You can opt-out of SMS messages at any time by texting STOP. See our SMS Terms for more details.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processing, SMS delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for SMS communications

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Website: spotlessbinco.com