Privacy Policy

Introduction

Spotless Bin Co ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We collect information you provide directly, including:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Service preferences and scheduling details
• Communication preferences

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data and website interactions
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our bin cleaning services
• Process your payments and manage your account
• Send service notifications, reminders, and updates via SMS and email
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve our services
• Comply with legal obligations
• Prevent fraud and maintain security

SMS Communications

When you opt in to receive SMS notifications, we collect and store your mobile phone number and consent records. We use this information solely to send service-related messages as described in our SMS Terms & Conditions. You can opt out at any time by replying STOP.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, SMS providers, hosting services)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Disable cookies through your browser settings

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: